Published 2026-08-23 · Last updated 2026-08-23
Disclosure requirements depend on where the business and caller are located, what the system records, and whether the call is inbound or outbound. This page is general information, not legal advice. A local attorney should review the final script and recording policy.
Start with the clearest customer-safe rule
Have the AI identify itself at the beginning of every call. That avoids the trust problem created when a caller discovers the truth later, and it creates one consistent operating rule across locations.
Separate disclosure from recording consent
Saying that an AI is answering and notifying someone that a call is recorded are different issues. Recording and transcription rules can depend on the states involved. The script, audio notice, consent record, storage period, and access policy should be reviewed together.
- Identify the AI in the first sentence
- State any recording or transcription notice separately
- Offer a human route
- Keep only the data the business needs
- Document the approved script and review it when laws change
Common questions
Is one national script always enough?
Not automatically. The safest script still needs legal review for the states where the business operates and receives calls.